Quick start guides
AI Blood Smear Analysis quick start guide (PDF)
AI Dermatology Diagnostics Quick Start Guide (PDF)
AI Equine Fecal Egg Count Analysis Quick Start Guide (PDF)
AI Fecal Analysis Quick Start Guide (PDF)
AI Urine Sediment Analysis Quick Start Guide (PDF)
Digital Cytology Quick Start Guide (PDF)
Vetscan Imagyst product guides
AI Blood Smear Analysis
AI Blood Smear Analysis slide preparation
Scanning an AI Blood Smear Analysis slide
Reviewing AI Blood Smear Analysis results
AI Dermatology Diagnostics
AI Dermatology Diagnostics slide preparation
Scanning an AI Dermatology Diagnostics slide
Reviewing AI Dermatology Diagnostics results
AI Equine Fecal Egg Count Analysis
AI Equine Fecal Egg Count (FEC) Analysis slide preparation
Reviewing AI Equine Fecal Egg Count (FEC) Analysis results
AI Fecal Analysis
AI Fecal Analysis slide preparation
AI Fecal Analysis coverslip placement
Scanning an AI Fecal Analysis slide
Reviewing AI Fecal Analysis results
AI Urine Sediment Analysis
AI Urine Sediment Analysis slide preparation
Scanning an AI Urine Sediment Analysis slide
Reviewing AI Urine Sediment Analysis results
Digital Cytology
User guide
Vetscan Imagyst overview
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Scanners
Grundium Ocus scanner overview
Grundium scanner troubleshooting guide
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AI Blood Smear Analysis
AI Dermatology Diagnostics
AI Dermatology left and right ears sample preparation guide (PDF)
AI Dermatology infectious agent semi-quantitative category overview (PDF)
AI Urine Sediment Analysis
Urine sample and slide preparation
AI Urine Sediment complete urine sediment analysis point of care (PDF)
AI Urine Sediment hospital resource guide (PDF)
AI Urine Sediment medical whitepaper (PDF)
Digital Cytology
Digital Cytology sample preparation
Fluids
Body cavity (pericardial) (PDF)
Body cavity (pleural, peritoneal) (PDF)
CSF (cerebrospinal fluid) (PDF)
Synovial/joint (PDF)
Washes (PDF)
Blood smear (PDF)
Digital Cytology: The basics (staining and submission) (PDF)
Improving suspected lipoma cytology samples (PDF)
Other sample types (PDF)
Tissue cytology (fine needle biopsy/aspiration) (PDF)
Slide template help
Slide Template Help
Video guides
AI Blood Smear Analysis
AI Blood Smear Analysis demonstration
AI Blood Smear Analysis do's and don'ts
AI Blood Smear enhanced workflow and reporting
AI Blood Smear Analysis using new methylene blue (NMB) stain
AI Dermatology Diagnostics
AI Dermatology demo
How to ear swab
How to impression smear
How to skin swab
How to submit a left and right ears test
AI Equine Fecal Egg Count Analysis
AI Fecal Analysis
Fecal check list
How to: run a fecal test
Fecal step 1: collect fecal matter
Fecal step 2: prepare the fecal sample
Fecal step 3: add the sample to a slide
Fecal step 4: place a coverslip on the slide
Fecal step 5: initiate the test
Fecal step 6: load and scan the slide
Fecal step 7: review the scan
AI Urine Sediment Analysis
AI Urine Sediment Add-on expert review with a stained slide
AI Urine Sediment demo
AI Urine Sediment sample preparation
Digital Cytology
Digital Cytology demo
How to: blood smear
How to: coverslip and immersion oil
How to: dos and dont’s
How to: ear cytology
How to: fecal cytology
How to: fine needle aspiration
How to: fine needle biopsy
How to: line smear
How to: skin lesions/scrapings
How to: stain a slide
How to: urine sediment
How to: using the Imagyst application
Release notes
- All Categories
- User guide
- Scanners
- Grundium scanner troubleshooting guide
Grundium scanner troubleshooting guide
Updated
by Shannon Mitchell
A damaged shipping container or scanner
If you receive your scanner in a damaged container or receive a damaged scanner, contact your Zoetis representative.
Power-related troubleshooting steps
If the scanner is not working correctly, try the following:
Check if the scanner is off (no status light indicator of any color)
- If the scanner is off, check the power cord and make sure it is firmly connected to the scanner, the transformer, and the outlet. Although a cord may appear firmly in place, manually check that it is.
- Turn on the scanner by pressing the power button on its neck. The power button will blink yellow and eventually display a steady green light indicating it is ready to use.
- Return to Vetscan Imagyst and confirm that the scanner is online and the status light is green.
Check if the scanner displays a green breathing (slow blinking) light
- If the scanner displays a green breathing light, press the power button on the neck of the scanner. The power button will blink yellow and eventually display a steady green light, indicating that it is ready to use.
- Return to Vetscan Imagyst and confirm that the scanner is online and the status light is green.
Check if the scanner is on (the status light is a steady green light)
- If the scanner is on, ensure the scanner you chose within Vetscan Imagyst and the scanner you are currently evaluating are the same.
- If the scanners are the same, press the power button on the scanner's neck. The power button will blink yellow and eventually display a green breathing light, indicating the scanner has been turned off.
Important: Do not disconnect the power cord without shutting down the scanner. A sudden power loss can corrupt the scanner’s internal data storage and potentially lead to data loss or unusability.
- Once the scanner is off, turn it back on by pressing the power button on the neck. The power button will blink yellow and eventually display a steady green light indicating it is ready to use.
- Return to Vetscan Imagyst and confirm that the scanner is online and the status light is green.
If you have attempted to cycle the power as described above and are still experiencing problems, you may need to unplug the scanner completely.
- First, turn off the scanner. Press the power button on the scanner's neck to turn it off. The power button will blink yellow and eventually display a green breathing light, indicating that the scanner has been turned off.
Important: Do not disconnect the power cord without shutting down the scanner. A sudden power loss can corrupt the scanner’s internal data storage and potentially lead to data loss or unusability. - When the scanner is off (displaying the green breathing light), remove the power cord. Wait 20 seconds, and then plug the cord back into the scanner.
- Press the power button located on the scanner's neck. The power button will blink red and eventually display a steady green light, indicating that it is ready to use.
- Return to Vetscan Imagyst and confirm that the scanner is online/green.
Make sure that the power outlet is working.
- Contact customer support if you have attempted all the troubleshooting suggestions above and are still experiencing problems.
Additional troubleshooting steps
Additionally, one of the following may occur:
Steady yellow light: Remote access has been disabled
- If you check on the scanner and the status light is a steady yellow, remote access to the scanner has been disabled.
- If the network you use has a firewall, make sure that the scanner is allowed to use the outgoing connection to the Internet:
- TCP ports 80 & 443 for use within the same network
- TCP port 471 for use from the remote network (required).
- If the firewall uses a MAC filter, the scanner's MAC address is on the label at the bottom of the scanner. Traffic between devices in the network must also be allowed.
- If you are still needing help, contact customer support for additional assistance.
Yellow rapid blinking: Update in progress
- If you check on the scanner and the status light is yellow and blinking rapidly, it is currently updating its internal software. Do not touch the power button. The scanner should complete the software update soon and reboot itself.
- If the scanner is not operational within 1 hour, contact customer support.
Red status light: Internet connectivity
- If you check on the scanner and the status light is blinking red, there is an internet-connectivity issue.
- Manually check the network cable to ensure it is firmly connected to the scanner.
- If the problem persists, test the cable and the Internet connection to the office space.
- Contact customer support if the network cable provides Internet access but the status light remains purple.
- If the scanner light is a steady red, the scanner is in an error state. Contact customer support.